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东财·会计与财务论坛：孙睿
报告题目：Hot Under the Collar: Impacts of Extreme Heat on Financial Consumer Complaints
报告人：孙睿
报告时间：2025年12月21日（周日）8:00--9:00
报告地点：#腾讯会议：542-165-730
主办单位：东北财经大学会计学院 辽宁省资本市场财务与会计研究生创新与学术交流中心
【报告摘要】
This paper examines how extreme heat affects consumer sentiment in the banking sector. Analyzing data on complaints filed with the Consumer Financial Protection Bureau (CFPB), we find that extreme heat in consumers’ locations leads to increased complaints against banks operating in those locations. The increase in financial consumer complaints is linked to reduced market share and lower non-interest income for banks. The robustness of the results is confirmed through a difference-in-differences analysis using unexpected heat waves as exogenous shocks. The impact of extreme heat on financial consumer complaints varies depending on the sensitivity of consumers to weather conditions, the potential operational deficiencies of banks, and the type of financial product involved. Overall, our study highlights the novel impact of climate change on financial industries and offers important implications for banks.
【报告人简介】
孙睿，2025年10月毕业于澳大利亚阿德莱德大学，获金融学博士学位，曾获阿德莱德大学全额博士奖学金。研究方向为实证公司金融，研究兴趣主要包括内幕交易、大数据分析、行为金融与气候风险等。多篇工作论文曾受邀在国际学术会议上进行汇报，现为Economic Modelling等国际期刊的审稿人。
【特别提醒】
未经论文作者和主办方允许，严禁将讲座内容录制并公开传播，违者将有可能被追究法律责任。
撰稿：郭亚飞 初审：刘冰 复审：刘璐 终审：许浩然
单位：东北财经大学会计学院 辽宁省资本市场财务与会计研究生创新与学术交流中心
